ABOUT US
 
 

About us

About us

WELCOME... 
IMT Travel Services is a privately owned company, all partners having been in the tourism industry for many years, where they each held key positions. Since the establishment of the company in 1986, as a Destination Management Company, we are deliberately specialized in upscale tourism to Greece and have vast experience in managing every aspect. We have earned a celebrated reputation due to our dedication in providing innovative ideas, exceptional service and our inherent resourcefulness.


As a Destination Management Company (DMC) we are offering professional ground services based on our extensive local knowledge, expertise and resources, specializing in the design and implementation of events, activities, tours, transportation and program logistics. 

Our services can be in several fields: transportation, hotel accommodation, restaurants, activities, excursions, conference venues, themed events, gala dinners and logistics, meetings, incentive schemes as well as helping with overcoming language barriers. 

Moving people to a level of excellence must be planned accurately. Our structured approach ensures the highest quality products and services. 


OUR TEAM

As a Team… what sets us a part: 
Specialization Purchasing & Negotiating power Destination knowledge Customization Flexibility Attention to slightest details Creativity Our people  


And this is our asset….A talented team of professionals who inspire our work, commit to our values, grow business and support our vision…Our staff is multilingual, has long experience in tourism and fulfils the highest standards and expectations in hospitality and travel business.   IMT employs a professional full time staff of 20 in the Head Office Athens.  On a seasonal basis and project basis, we employ seasonal supplemental staff for additional program support and on-site management.
  

 



OUR PHILOSOPHY
IMT takes a customized approach from concept and design through flawless operation for every one of our clients.  Perception, Execution and People define our philosophy. 



Perception: We specialize in the development of creative programs and events making sure that all needs and motivational objectives are met from the initial stage of program.  

Execution:  With our long experience and valuable relations, we attend to every single detail, manage logistics, operate proactively and supervise, ensuring the best performance – execution of program.   
  
 

 
People: Our experienced team is our strongest component and partners with our clients from the very first step extending knowledge, strategy, expertise, personality, commitment.   

In short:
Hospitality & high quality services provided to guests make their stay in Greece unforgettable. 

  • What makes a stay unforgettable? 
  • A flawless organization 
  • Focus given to details 

  • What makes the difference? 
  • Our multilingual Team 
  • Our experience to anticipate the needs of our guests.



QUALITY ASSURANCE
Subcontracting: 
One of our key standards is to select the right subcontractors for the quality of their product, their understanding of our requirements and their morality.  Our reputation, financial asset and the repeat volume of business allows us to contract at very competitive prices. Feedback from staff and clients is a permanent quality control tool that enables us to react and make any necessary adjustments.

Research:
 
Our role as destination specialists is to suggest innovative, unusual, challenging, and yet feasible programs that never exceed the resources of our destination. All our new products and exclusive events are thoroughly rehearsed and tested before being finally operated. 
  

Staffing: We know that staffing makes a world of difference between an acceptable operation and a smooth, problem-free full success.  Proper staffing is the key to operational perfection and is a necessity to anticipate needs and handle emergencies.


In short:
  • Carefully selected, centrally located Hotels.
  • Wide range of complementary local services: transfers, excursions & sightseeing throughout Greece. 
  • High standards of professional, friendly & efficient service. 


Customer Satisfaction


Respond to Messages Promptly & Keep our Clients Informed
We acknowledge receipt of messages in writing or by phone right away and inform clients of response time.  

Friendly and Approachable
Our staff is friendly and courteous.

We Have a Clearly-Defined Customer Service Policy
Making sure all involved persons in a project know exactly what to do at each stage.
     

Attention to Detail
Attention to detail is of high importance not only ensuring great success of program but also shows there are real people on the other end of that screen or telephone. 

Anticipate Client's Needs & Go Out Of the Way to Help Them Out
Sometimes this is easier said than done! However, achieving this supreme level of performance is always the target. 

Honor Promises
When we promise something we deliver.  This is our commitment.


CUSTOMER SERVICE 
Customer service is a practiced art that takes time and effort to master. We take the time to switch roles with the customer. What would we want from our business if we were the client? How would we want to be treated? We treat our customers like friends.

Conclusion 
  • Repeated business and client loyalty.
  • Letters of congratulations from clients.
  • New clients who come to us by word of mouth.